Geoff's Blog: Follow Through
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One of my biggest pet peeves is people who say they are going to do something and drop the ball. If you tell someone you're going to call them, then call! I love the expression, "Hey, let's get together for lunch sometime--I will give you a call". BS. Don't say it unless you mean it.
I get knocked all the time because I am straightforward, but for some reason, people like to be lied to. It makes their day better if they hear what they want to hear. You have to have hard conversations with people sometimes. If a friend or relative or employee doesn't follow through, you have to--shall I dare say the word--confront them. Most of the time, they try to make you feel like the bad guy.
Look, knowing where people stand with you and vice-versa is a breath of fresh air. There is an old saying that if you try to please everyone, you'll please no one. The problem is that most people still do it. Don't make promises and comments you can't keep. If something you promise can't happen, communicate with that person and follow through. They will appreciate your candor and honesty. If they don't, it's their problem, not yours.
I will give you a case in point. I have this listener guy, we'll call him Mr L. He calls me all the time and tells me how many guests he wants to help me with and how he wants to come in and answer the phone. Blah, blah, blah. A real stroke. I have no time for strokes. Who in the hell is he trying to impress? I call and he doesn't call back. Does this sound familiar? Do you see yourself in this guy? Zero follow-through. Amazing. Who has time for this nonsense? You get the idea.
Say what you mean and mean what you say. Believe it or not, it's better to be respected than liked. We all want to be liked, but getting respect, especially with the under-thirty crowd, is a hard commodity to come by.
Do you follow through? Tell me about it.
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